Scotts Menswear
Scotts Menswear Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotts Menswear has 1.6 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good products, Nice clothes, Pass.
Cons: Appalling customer service, Cannot speak to anyone to resolve, Dont know their own returns policy.Recent recommendations regarding this business are as follows: "Nine", "Don’t have one as order has not yet arrived", "Make it easier to report a problem or contact customer service", "Be careful. This site could be a scam. Tried contacting but you just speak to a Asked them several times to call me but nothing. All l want to know is : HAS THE ORDER GONE THROUGH OR HAS T", "i would not recomand to buy stuff from this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotts Menswear has 1.6 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good products, Nice clothes, Pass.
Cons: Appalling customer service, Cannot speak to anyone to resolve, Dont know their own returns policy.Recent recommendations regarding this business are as follows: "Nine", "Don’t have one as order has not yet arrived", "Make it easier to report a problem or contact customer service", "Be careful. This site could be a scam. Tried contacting but you just speak to a Asked them several times to call me but nothing. All l want to know is : HAS THE ORDER GONE THROUGH OR HAS T", "i would not recomand to buy stuff from this company".
Most users ask Scotts Menswear for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Scotts Menswear Reviews
"Goods not been delivered"
I ordered this for my sons Christmas present it said it was delivered on the 20th but has not arrived yet I connected everi and yourself about this three times...
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Verified Reviewer |
Dumfries, Dumfries And Galloway
Goods not been delivered
I ordered this for my sons Christmas present it said it was delivered on the 20th but has not arrived yet I connected everi and yourself about this three times without any response.this gift is not required now as I had to replace it with another gift
User's recommendation: Nine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not yet received my parcel which was ordered as a Xmas gift
I ordered this gift for a Xmas gift it said it was delivered on the 20th of December Ive contacted everi about this and yourselves 3 times and yet no parcel or response. This gift is no longer needed as had to be replaced with something else . So disappointed
- Pass
- Poor contact
Preferred solution: Full refund
User's recommendation: Don’t have one as order has not yet arrived
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot received a refund
I sent 3 items back and only received a refund for 2. One jacket and 2 pairs of trainers.
I have attached return codes for you. If you would like any more information, please contact me on 0787705**** or Sharonkelly1969@***.com.
- Nice clothes
- Not free to return items
Preferred solution: Full refund
User's recommendation: Make it easier to report a problem or contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to return an item
Since Saturday 23rd, I have been trying to return a parcel. On the returns portal, it's saying there is a technical issue, but I'm not sure this is the case.
I can't believe that there isn't a phone number so I can actually speak to someone to resolve this problem.
It's very frustrating to say the least. My order number is SCOT400000****9765.
Regards,
Stuart Wall
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlaced order not had confirmation. Nothing. Tried talking to a computer all morning. Asked for someone to call me concerning an order my mother placed last Thursday. She has received NO correspondence
No response to my enquiry just needed a person to call me to confirm it IS Scott's Menswear and to see if my mum's order has gone through.
She ordered with her email mojoearrowsmith@***.com.
No order number been sent to her.NOTHING!!!
User's recommendation: Be careful. This site could be a scam. Tried contacting but you just speak to a Asked them several times to call me but nothing. All l want to know is : HAS THE ORDER GONE THROUGH OR HAS T
Blackpool, Blackpool
For refund
i can get touch with this company only for refund it is very bad i purchase a trainer but it is small for me i need my refund please
User's recommendation: i would not recomand to buy stuff from this company
Bad service !
I ordered items for a holiday but the items were lost on delivery I cannot get any answers when it will be delivered, Scotts customer service is terrible and so is evri .
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order on line
Birmingham, England
I’m owed a refund and it been over 6weeks and still no response as I paid for it online with my bank card and they said it would take 7,14 day to resolve my problem
Not received my money back there lag of information at my order plus you can not get in touch with them ever time I tried to contact them its taking my two flannels website
User's recommendation: Don’t shop ther
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppalling customer services
Returned an item following Scott's policy for them to refuse a refund as the item had gone missing, they refuse to raise a claim with courier after sending all evidence of Scott's sending postage QR code to us, they kept advising we need to raise the missing parcel claim even though we are not the customer, Scott's is the customer as they provided the returns postage.
Unable to speak to anyone to discuss, everything has to be done over email, they ask for various things, which we have sent numerous times, for Scott's to not read the emails. All they had to do was open a list parcel claim with courier
- Good products
- Dont know their own returns policy
- Cannot speak to anyone to resolve
- Appalling customer service
Preferred solution: Full refund
User's recommendation: Do not make online purchases
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot sorted out my refund and ignoring my messages
I ordered my dad an xmas gift last year 22nov 22. It didnt areive at all and ive tried to get a refund but no luck.
I go on your website and its not on recent orders or anything so i cant get a order number or nothing. Its been 5 months now.
I have a screenshot from my banking app to prove i made a transaction.the product was a barbour international t-shirt. Please get back in touch with me as im sick of waiting and want a refund.
- No responce and no refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost parcels
I was blocked by phone and email by scott's as I complained about my lost parcels. I have proof evri delivered them.
So annoyed with this company. I will be going to trading standards I want either my £120 back or return the parcels back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barrow In Furness, Cumbria
Refunds
Cant get hold of customer services no update on my refund seems like its still in transit from 20.2.23 when now the 6.3.23 its a joke
User's recommendation: Return to store as it’s shocking
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Verified ReviewerMissing parcel
Parcel went to courier we didnt receive it rang the company on Thursday was told we would get an email to fill in about the parcel missing.had to ring back again on Friday spoke to a lovely man who sorted the issue out !
Preferred solution: Apology
Morecambe, England
Items cancelled they fo not let you know half a tracksuit is no good???? They have no contact number to speak to a customer service adviser about queries??? Really is a joke Website needs updating
No customer service contact number to speak to an adviser about cancelled part orderS. As who needs half a tracksuit?
Etc.
Also Becky the bot replies to questions but it does not let you reply? Website needs updating ASAP.
Customers are ordering but cannot get to speak to an advisor??
Not Happy at all
The items are great quality great prices its customer service who let the company down we need to speak to someone not a bot
User's recommendation: I do get most of my orders. But bad communication sometimes half an order is cancelled . Who needs half a tracksuit? Not Hapoy customers should be contacted and have a chance to cancel the full order if need be
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItems never delivered
Don't buy from them!! My order was supposed to get to me by the 4th latest.
And on the 4th all I get is a text message saying it hasn't been dispatched yet (not even with an apology) when it should have been here already! The website only says that payment was approved 2 weeks ago and no further info! This is a complete lack of customer care.
No one replies to my emails either. If you look on their Facebook pages thousands f comments saying the same thing
- No customer care
- No refund
- No delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy!!
St Helens, England
Not received refund
Still not received any acknolgment of my returned item and obviously no refund when I returned it on 18th November, just getting pushed from pillar to post and phone just rings out all the time, considering Ive shopped there for years I think its the worst customer service Ive ever experienced in my entire life, so hence Im still £77 out of pocket any no further down the line
User's recommendation: Swerve this gaff
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